FAQ
FREQUENTLY ASKED QUESTIONS
ORDERING & PAYMENT
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay.
Q: Is my payment information secure?
A: Yes! All transactions are encrypted and processed through secure payment gateways.
Q: Can I modify or cancel my order?
A: Please contact us immediately at support@luxorabuy.com. Once an order is processed (1-3 business days), we cannot guarantee changes.
SHIPPING
Q: How long does shipping take?
A: Orders are processed in 1-3 business days and typically arrive within 7-12 business days after processing.
Q: Do you ship internationally?
A: Currently, we only ship within the United States (all 50 states).
Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships. Use this to track your package.
Q: What if my package is lost or damaged?
A: Contact us within 48 hours at support@luxorabuy.com with your order number and photos (if damaged). We'll resolve it quickly.
RETURNS & EXCHANGES
Q: What is your return policy?
A: We offer 30-day returns on unused items in original packaging. See our Refund Policy for details.
Q: How do I return an item?
A: Email support@luxorabuy.com with your order number and reason for return. We'll provide return instructions.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is defective or damaged.
Q: How long do refunds take?
A: Refunds are processed within 5-7 business days after we receive and inspect your return.
PRODUCTS
Q: Are your LED mirrors rechargeable?
A: Most of our LED mirrors are USB rechargeable. Check individual product descriptions for specific details.
Q: How do I clean my LED mirror?
A: Use a soft, lint-free cloth with a gentle glass cleaner. Avoid harsh chemicals.
Q: Do products come with warranties?
A: Products are covered against defects. Contact us within 48 hours of receiving a defective item.
Q: Can I get replacement parts?
A: Contact us at support@luxorabuy.com for assistance with replacement parts or accessories.
STILL HAVE QUESTIONS?
Email us at suppo
rt@luxorabuy.com
We typically respond within 24-48 hours.
